SALMONCLOUD LTD is a company registered in England and Wales, company number 15025687.

Our office and mailing address is:

128 City Road, London, United Kingdom, EC1V 2NX

By signing up for our services, you agree that you are of legal age to form a binding contract and are not barred from receiving such services under the laws of the United Kingdom and your country or other applicable jurisdictions.

In order to use our services, you are required to provide current and factual information as part of the registration process. You are responsible for the confidentiality of your account information and for all activities that occur under your account. You are solely responsible for all content within your account.

You agree to immediately notify SALMONCLOUD LTD of any unauthorised use of your account or any other breach of security. SALMONCLOUD LTD will not be liable for any loss or damage as a result of your failure to provide us with accurate information or to keep your account secure.

By obtaining our services you acknowledge and accept that periodically we may determine it is necessary to make updates to our Terms of Service. These changes are typically to keep our business operations running normally and to continuously improve service quality. You will be notified of the said changes by email you registered at our site.

Immediate Delivery - The following services are provisioned and delivered as soon as your order and payment is received:

• KVM Virtual Private Servers (VPS)

Standard Delivery - The following services are provisioned and delivered as soon as possible once your order and payment have been received. They can however take up to 72 hours to provision, due to specific considerations of your order:

• Dedicated Servers / Bare Metal Servers

Colocation Delivery - Colocation services are added upon your account as soon as your order and payment is received. With the great deal of variability of colocation services, we will contact you and coordinate the post-sale aspects of your order. Any time-frames or considerations that are necessary to convey will be provided to you at this time.

Chargebacks / Disputed Payments - Chargebacks or payments that are disputed by the financial institution that was utilised in order to issue us payment will be reviewed on a case-by-case basis. While some disputes are unintentional or caused by miscommunication, a chargeback imposed under false pretences is considered Fraudulent and will be treated as such.

Please be aware that your sole remedy for any dispute with us is the cancellation of your account. By using our services, you agree that we, our suppliers, affiliates, and agents will not be accountable for any monetary amount or claim that exceeds the total amount of fees that you have paid during the use of our services.

Fraudulent - In the event fraud is discovered, the fraudulent customer is subject to immediate suspension/termination at the sole discretion of SALMONCLOUD LTD. All information available to SALMONCLOUD LTD about the fraudulent account/server will be submitted to both local authorities, as well any financial institutions involved. All fraud orders are investigated, and all fraudulent customers will be prosecuted to the fullest extent of the law, whether it is within the UK or abroad.

• Apparent fraud
• Intended service abuse
• Targeted by DDoS attacks
• You have used more than 10% monthly traffic of the VM.
• The customer in question has a past history of refund requests, chargebacks, and/or disputes.
• The product in question is a Special Offer product (e.g. LowEndTalk Special Offer).
• A promotion code is applied onto the product in question

Earning Percentage - As an affiliate, you are entitled to a commission of 15% of each payment made by customers who sign up through your affiliate link. This percentage is calculated based on the net value of the purchase (excluding taxes and any applicable fees) made by the referred customer.

Payout - Affiliates are eligible to request a payout once their commission balance reaches $25.00. This threshold must be met or exceeded for a payout withdrawal to be requested. Affiliates must submit a ticket through the affiliate section in our client area to request a withdrawal from their commission balance. The commission balance can be withdrawn through bank transfer, PayPal and USDT. Affiliates are responsible for maintaining accurate and up-to-date payment information. SALMONCLOUD LTD is not responsible for any lost or misdirected payouts due to incorrect payment information provided by an affiliate.

Commission Delay - To ensure the validity of the referrals brought by our affiliates, SALMONCLOUD LTD enforces a 30-day commission delay period. This means that commission earned on a sale will be eligible for payout 30 days after the sale, provided the referred account remains active. This policy is in place to account for any refunds, chargebacks, or cancellations that may occur.

Legal Compliance - Affiliates must comply with all legal requirements and SALMONCLOUD LTD's policies, including but not limited to, not engaging in any form of misleading advertising or spam.

Updates - SALMONCLOUD LTD reserves the right to update the Affiliate Programme terms and commission rates at any time with prior notice. Any changes will be effective immediately and will be communicated to affiliates through the contact information provided in their affiliate account.

Our services are highly flexible in terms of how they can be utilised. Nonetheless, there are prohibited activities and here is a non-exhaustive list of them.

As mentioned above, if you have any questions about our Terms of Service, or if you'd like us to clarify whether or not your particular desired use is allowed on our services, please contact us through our ticket system or our customer service email ([email protected]). By contacting us, your privacy is ensured; our sole intent is to communicate expectations for your benefit.

Clients who utilise services in a prohibited manner may be subject to any of (or a combination of) the following without a refund:

SALMONCLOUD LTD has a zero-tolerance policy towards SPAM, SPIM, and SPIT. We ban SMTP ports by default , which could be lifted upon a request through our ticket system, detailing your intended uses of SMTP ports. As our customer, you hold responsibility for any traffic originating from the IP addresses that are assigned to your servers. In the event of a complaint related to your assigned IP, we will suspend your SMTP ports immediately, and you are required to respond and address the issue within 24 hours. Failure to do so will result in suspension of the implicated service to mitigate any further issue.

Suspension for Non-Payment - Services interrupted for non-payment may be subject to a 10% late fee after 3 days or the maximum amount allowed by law (whichever is less). Data stored on a client's services will not be available to the client until reconnection is established or alternative arrangements are made to the sole satisfaction of SALMONCLOUD LTD. Clients deactivated for non-payment or charge-back are subject to their data being destroyed seven (7) days past due, unless otherwise specified or agreed upon.

It is our intent to not want to suspend or terminate a client's services for non-payment, we undergo efforts to give clients both adequate time and correspondence in order to avoid this scenario.

Communication is key. In the event that your account is either past-due, or you may think that your account might go past-due, please communicate the circumstances to us so that we can discuss and explore options that will allow you to retain your services.

Suspension for Utilising Services in a Prohibited Manner - Services that are utilised in a prohibited manner may be suspended depending on the nature of the circumstances. Services that are suspended will be communicated to you at the time they are suspended, along with a description as to why.

Some offences are possible to remedy and upon client remedy, services can be restored. Other, more serious (or recurring offences that are blatantly due to a lack of regard for our policies) may result in permanent suspension and service cancellation. In the event of such permanent suspension and cancellation, services would be terminated for a violation of our Terms of Service and would not be eligible for any sort of refund (such offences require administrative staff's time to resolve issues with external parties).

Please contact us if you have any questions about this policy so we can establish clear expectations.

Cancellations - We require five (5) day written notice of cancellation prior to your service's renewal date that must be submitted through our client area. Very important to note, please be sure to back up any of your data prior to the cancellation date since upon cancellation the data upon the server is immediately removed for your protection. Please let us know if you have any questions about this.

Cancellations (For Contract Services) - For any services that are in contract, we require seven (7) day written notice of cancellation prior to your service's renewal date that must be submitted through our client area. Very important to note, please be sure to back up any of your data prior to the cancellation date since upon cancellation the data upon the server is immediately removed for your protection. Additionally please note, that such cancellations are reviewed on a case-by-case basis and that an early termination fee is determined which takes into account the specific details of the service that is being prematurely cancelled before the contract terms have been satisfied. Please let us know if you have any questions about this.

Service Upgrades/Downgrades - In the event you are interested in upgrading/downgrading a service, we require a five (5) day written notice prior to the service's renewal date that must be submitted via our ticket system. Please let us know if you have any questions about this.

Overview - SALMONCLOUD LTD is committed to providing support services to its customers 7 days a week, 365/366 days a year, without exception. We pledge to respond to customer support tickets within a maximum time frame of 24 hours from the time of opening a ticket. This response time commitment applies to all support requests initiated through the client area. SALMONCLOUD LTD shall not be liable for any delays in response time or unavailability of support services due to factors beyond our control, including but not limited to, acts of nature, technical failures, or force majeure events. It is the responsibility of the customer to use the client area for support enquiries, and we encourage customers to include all relevant information when submitting a support ticket to facilitate a faster resolution.

OS Reloads on VPS Services - clients with VPS Servers are provided a simple to use client interface that allows them to initiate OS reloads in a self-service manner. This feature and capability is provided at no-charge. Please let us know if you have any questions on how to utilise this functionality.

OS Reloads on Dedicated Servers - clients with dedicated servers will be given four complimentary OS reloads each billing cycle (which generally means four free OS installations each 30 days). Additional requested OS reloads during a billing cycle will be provided at a cost of $25. Please let us know if you have any questions.

Service Ownership Transfer - SALMONCLOUD LTD charges a $8.00 USD one-time administrative fee per any service you wish to be transferred to another client's account. Please note that SALMONCLOUD LTD reserves the right to decline any transfer request.

VPS Migration - SALMONCLOUD LTD charges a $3.00 USD one-time administrative fee per any server you wish to migrate to a different location.

IPv4 Address Replacement - SALMONCLOUD LTD charges a $1.50 USD one-time administrative fee per any IPv4 address you wish to replace.

Software Support (Excluded) - we do not provide software support.

Support to Client End-Users (Excluded) - we do not provide support to end users of our clients.

Our services are provided “AS-IS”. To the extent that is permitted by law: no written, expressed, or implied warranties (or guarantees) are made. We do not guarantee that the use of our services will meet your requirements or expectations. We do not guarantee that you will be able to access services at any given time or from any given location. Use our services at your own-risk.

SALMONCLOUD LTD is not responsible for data integrity, regardless of circumstance.

SALMONCLOUD LTD strongly recommends keeping up-to-date and off-network backups to protect against data loss.

You agree to defend, indemnify and hold harmless our employees, officers, directors, agents, suppliers, from all liabilities, claims, expenses (including attorney fees) which arise from any claims including: loss of profits, data loss, work stoppage, hardware failure or malfunction, service interruption, any other commercial damages or losses, or your use or misuse of services.