1. Introduction

1. We are committed to safeguarding the privacy of our website visitors, service users, individual customers and customer personnel.
2. This policy applies where we are acting as a data controller with respect to the personal data of such persons; in other words, where we determine the purposes and means of the processing of that personal data.
3. Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications. You can access the privacy controls via here
4. We use cookies on our billing system (https://billing.salmoncloud.co.uk/). Those cookies are strictly necessary for the provision of our billing system and services. We will ask you to consent to our use of cookies when you first visit our billing system.
5. In this policy, "we", "us" and "our" refer to SalmonCloud Ltd. For more information about us, see Section 12.

2. Credit

1. This document was created using a template from Docular (https://seqlegal.com/free-legal-documents/privacy-policy).

3. The personal data that we collect

1. In this Section 3 we have set out the general categories of personal data that we process, and, in the case of personal data that we did not obtain directly from you, information about the source and specific categories of that data.
2. We may process data enabling us to get in touch with you ("contact data"). The contact data may include your name, email address, telephone number, postal address and/or social media account identifiers. The source of the contact data is you and/or your employer. If you log into our website using a social media account, we will obtain elements of the contact data from the relevant social media account provider.
3. We may process your website user account data ("account data"). The account data may include your account identifier, name, email address, business name, account creation and modification dates, website settings and marketing preferences. The primary source of the account data is you and/or your employer, although some elements of the account data may be generated by our website. If you log into our website using a social media account, we will obtain elements of the account data from the relevant social media account provider.
4. We may process information relating to transactions, including purchases of goods and/or services, that you enter into with us and/or through our website ("transaction data"). The transaction data may include your name, your contact details, your payment card details (or other payment details) and the transaction details. The source of the transaction data is you and/or our payment services provider.
5. We may process information contained in or relating to any communication that you send to us or that we send to you ("communication data"). The communication data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms.
6. We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, referral source, and website navigation paths, as well as information about the timing and frequency of your service use. The source of the usage data is our billing system (https://billing.salmoncloud.co.uk/), which is powered by WHMCS.

4. Purposes of processing and legal bases

1. In this Section 4, we have set out the purposes for which we may process personal data and the legal bases of the processing.
2. Operations - We may process your personal data for the purposes of operating our website, the processing and fulfilment of orders, providing our services, supplying our goods and generating invoices, bills and other payment-related documentation. The legal basis for this processing is our legitimate interests, namely the proper administration of our website, services and business.
3. Relationships and communications - We may process contact data, account data, transaction data and/or communication data for the purposes of managing our relationships, communicating with you (excluding communicating for the purposes of direct marketing) by email and/or social media, providing support services and complaint handling. The legal basis for this processing is our legitimate interests, namely communications with our website visitors, service users, individual customers and customer personnel, the maintenance of relationships, and the proper administration of our website, services and business.
4. Direct marketing - We may process contact data, account data and/or transaction data for the purposes of creating, targeting and sending direct marketing communications by email. The legal basis for this processing is consent.
5. Research and analysis - We may process usage data and/or transaction data for the purposes of researching and analysing the use of our website and services. The legal basis for this processing is our legitimate interests, namely monitoring, supporting, improving and securing our website, services and business generally.
6. Record keeping - We may process your personal data for the purposes of creating and maintaining our databases, back-up copies of our databases and our business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our business in accordance with this policy.
7. Security - We may process your personal data for the purposes of security and the prevention of fraud and other criminal activity. The legal basis of this processing is our legitimate interests, namely the protection of our website, services and business, and the protection of others.
8. Legal claims - We may process your personal data where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
9. Legal compliance and vital interests - We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.

5. Providing your personal data to others

1. Your personal data held in our website database will be stored on the servers of our hosting services providers identified at hetzner.
2. Financial transactions relating to our website and services are handled by our payment services providers, CERTA PAYMENTS LTD., Elavon Financial Services DAC and PayPal UK Ltd.. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at CERTA PAYMENTS LTD., Elavon Financial Services DAC and PayPal UK Ltd..
3. In addition to the specific disclosures of personal data set out in this Section 5, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

6. Retaining and deleting personal data

1. This Section 6 sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
2. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
3. We will retain your personal data as follows:
   1. contact data will be retained EITHER for a period of 6 months following the date when your account is identified as inactive in our system, which is 3 months after no active products and no login activities for your account, OR for a period of 6 months after you open a ticket to request the deletion of your account.
   2. account data will be retained EITHER for a period of 6 months following the date when your account is identified as inactive in our system, which is 3 months after no active products and no login activities for your account, OR for a period of 6 months after you open a ticket to request the deletion of your account.
   3. transaction data will be retained EITHER for a period of 6 months following the date when your account is identified as inactive in our system, which is 3 months after no active products and no login activities for your account, OR for a period of 6 months after you open a ticket to request the deletion of your account.
   4. 1. communication data will be retained for a period of 24 months following the date of the communication in question;
      2. communication data will be retained EITHER for a period of 6 months following the date when your account is identified as inactive in our system, which is 3 months after no active products and no login activities for your account, OR for a period of 6 months after you open a ticket to request the deletion of your account;
      3. The earlier one of the aforementioned dates in paragraph (d)(i) and paragraph (d)(ii) will be adopted as the point of time when the communication in question will be deleted; and
      4. usage data will be retained EITHER for a period of 6 months following the date when your account is identified as inactive in our system, which is 3 months after no active products and no login activities for your account, OR for a period of 6 months after you open a ticket to request the deletion of your account.
4. Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

7. Your rights

1. In this Section 7, we have listed the rights that you have under data protection law.
2. Your principal rights under data protection law are:
   1. the right to access - you can ask for copies of your personal data;
   2. the right to rectification - you can ask us to rectify inaccurate personal data and to complete incomplete personal data;
   3. the right to erasure - you can ask us to erase your personal data;
   4. the right to restrict processing - you can ask us to restrict the processing of your personal data;
   5. the right to object to processing - you can object to the processing of your personal data;
   6. the right to data portability - you can ask that we transfer your personal data to another organisation or to you;
   7. the right to complain to a supervisory authority - you can complain about our processing of your personal data; and
   8. the right to withdraw consent - to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.
3. These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting https://edpb.europa.eu/our-work-tools/general-guidance/gdpr-guidelines-recommendations-best-practices_en and https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.
4. You may exercise any of your rights in relation to your personal data by using the contact details set out below: [email protected].

8. About cookies

1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
2. Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
3. Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

9. Cookies that we use

1. We classify cookies in the following categories:
   1. Strictly Necessary Cookies - These cookies are essential in order to provide the website content and/or features. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet. You can disable these cookies in your browser. However, please note that if you disable these cookies, you may not be able to access all or parts of our website or features;
2. Below is a detailed list of the cookies we use on our website.

10. Managing cookies

1. Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser and from version to version. You can obtain up-to-date information about managing cookies via these links:
   1. Chrome
   2. Firefox
   3. Opera
   4. Safari
   5. Edge
2. Blocking all cookies will have a negative impact upon the usability of many websites.
3. If you block cookies, you will not be able to use all the features on our website.

11. Amendments

1. We may update this policy from time to time by publishing a new version on our website.
2. You should check this page occasionally to ensure you are happy with any changes to this policy.
3. We will notify you of changes to this policy by email.

12. Our details

1. This website is owned and operated by SalmonCloud Ltd.
2. We are registered in England and Wales under registration number 15025687, and our registered office is at 128 City Road, London, United Kingdom, EC1V 2NX.
3. You can contact us:
   1. by post, to the postal address given above;
   2. using our website contact form;
   3. by telephone, on the contact number published on our website; or
   4. by email, using the email address published on our website.

Last revised on 14 April 2024